Shipping & Returns Policy

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Shipping & Returns Policy for GreyLoopSolution

Last Updated: September 15, 2025

At GreyLoopSolution, located at Shiv Nagar Colony, Girdharpur, Uttar Pradesh 281004, we are committed to ensuring a smooth shopping experience on greyloopsolutions.com. This policy details our shipping and returns procedures.

 Shipping Policy

Order Processing

  • All confirmed orders are processed within 1–3 business days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Timelines

  • Standard delivery within India typically takes 5–10 business days, depending on your location.

  • Rural or remote areas may take longer.

  • Please note: during festive seasons, promotional events, or unforeseen delays (such as courier disruptions or natural events), delivery timelines may extend.

Shipping Charges

  • Shipping costs are calculated at checkout based on your location and product weight/size.

  • Free shipping may be available for orders above a certain value, as mentioned on our website.

Tracking Orders

  • Once your order is shipped, you will receive an email/SMS with tracking details.

  • Please allow 24–48 hours for the tracking link to update after shipment.

Returns Policy

Eligibility for Returns

  • You may request a return within 7 days of receiving your order.

  • To be eligible, the product must be:

    • Unused and in its original condition.

    • In the original packaging.

    • Accompanied by proof of purchase (invoice/order ID).

Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable goods (e.g., food, flowers).

  • Downloadable/digital products.

  • Gift cards or vouchers.

  • Personalized or customized products.

  • Health, sanitary, or intimate items.

  • Clearance or sale items.

Refunds

  • After receiving and inspecting your return, we will notify you of approval or rejection.

  • Approved refunds will be processed to your original method of payment within 7–10 business days.

  • Shipping fees are non-refundable, unless the return is due to our error (wrong/damaged product).

Exchanges

  • We replace items only if they are defective, damaged, or incorrect.

  • Exchange requests must be made within 48 hours of delivery.

Return Shipping

  • Customers are responsible for the return shipping costs, unless the return is due to our error.

  • For valuable items, we recommend using a trackable courier service or purchasing shipping insurance.

Contact Us

For any questions related to shipping or returns, please contact us at:


Address : Shiv Nagar Colony, Girdharpur, Uttar Pradesh – 281004
Phone : +91 8795324105
Email : greyloopsolution105@gmail.com